Refunds Policy

Please read our refunds policy below:

1. Deposit:

   If you decide not to purchase the art we create for you, we will fully refund your deposit amount. Please email us at art@suitedcanvas.com to request a refund of your deposit. Please include the order number associated with your deposit in your email.

2. Damaged or Defective Products or error in fulfillment:

   If your art arrives damaged or defective or we have made an error in fulfilling your order (such as creating the wrong artwork or frame), please contact us within 30 days of receiving your order. We will assess the issue and either (a) provide you with a prepaid return shipping label, (b) reimburse your cost of return shipping, or (c) direct you to discard the damaged or defective product. Once the return is complete, we will ship you a replacement immediately at no cost to you.

3. Change of Mind:

   If you want to return the item for any reason other than our error, please contact us within 30 days of receiving your order. To be eligible for a refund, you must return your item in the same condition that you received it and be responsible for return shipping and its costs. Once we have received and thoroughly inspected the item, we will issue a refund to you, excluding the deposit amount paid for custom art.  

To start the refunds, returns, or replacement process, please email us at art@suitedcanvas.com and provide the following information:

• Order number

• Description of the problem

• Photograph clearly identifying the problem. 

Refunds are limited to amounts actually paid by you. This does not include the promotional value of any special offer or discount.

We reserve the right to refuse a refund or replacement if the issue falls outside the scope of our refund policy, such as customer-caused damage or incorrect information provided during the ordering process.

If you have any questions or need further clarification, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction.